Notification issues
Adjust your notification settings or fix emails you're not receiving.
Manage notification preferences
Section titled “Manage notification preferences”Go to Account settings → Notifications to control which events trigger emails and in-app notifications. You can customise notifications per event type (comments, approvals, mentions, etc.).
Not receiving notification emails
Section titled “Not receiving notification emails”If you are not getting emails from Clientele Space:
- Check your spam and promotions folders
- Add
noreply@clientele.spaceto your contacts or safe senders list - Check your notification preferences to confirm the event type is enabled
Too many notifications
Section titled “Too many notifications”You can mute notifications for individual projects by opening the project settings and toggling Mute notifications. This stops all emails for that project while keeping in-app notifications active.
Notification digest
Section titled “Notification digest”Instead of receiving an email for every event, you can switch to a Daily digest in Account settings → Notifications. This sends a single summary email each morning.
Mentions not arriving
Section titled “Mentions not arriving”If you are not notified when tagged with @mention, check:
- Your email is verified (unverified accounts cannot receive mention emails)
- Mentions are enabled in your notification preferences
Still not receiving emails?
Section titled “Still not receiving emails?”Email support@clientele.space and include your account email address. We can check delivery logs and confirm whether emails are being sent.