Can't sign in
Steps to fix login issues, forgotten passwords, and SSO errors.
Forgot your password
Section titled “Forgot your password”On the login page, click Forgot password and enter your email address. You will receive a reset link valid for 60 minutes.
Email not recognised
Section titled “Email not recognised”If Clientele Space does not recognise your email, it may be that you signed up with a different address, or your account was created via an invitation to a different email. Try any other work email addresses you use.
SSO errors
Section titled “SSO errors”If your organisation uses SSO and login fails:
- Confirm you are entering your work email address, not a personal one
- Ask your IT administrator to confirm you have been assigned the Clientele Space app in your identity provider
- Try clearing your browser cookies and cache, then reattempt
Account locked
Section titled “Account locked”After multiple failed attempts your account is temporarily locked. Wait 15 minutes and try again, or use the password reset flow to unlock it immediately.
Browser issues
Section titled “Browser issues”If the login page does not load or behaves unexpectedly, try:
- Opening Clientele Space in a private/incognito window
- Clearing cookies for
clientele.space - Disabling browser extensions temporarily
- Trying a different browser
Still stuck?
Section titled “Still stuck?”Email support@clientele.space with your email address and a description of the error you see.